Global Star Finance Ltd Complaint Procedure

GlobalStar Finance Ltd (‘TPF’) is committed to providing a competitive and efficient service. However, there may be occasions our service does not meet your expectations. if you're dissatisfied with Global Star Finance Ltd, please let us know and we'll do our best to fix things quickly and fairly.

How to make a complaint

Email us at

Please provide us with as much information as possible when making your complaint. This will help us to understand the issue and resolve it as quickly as possible

What happens next?

We will be in touch within 15 business days after the day on which we have received the complaint, clearly indicating the reason for the delay in answering the complaint.

However, if that is not possible, we will contact you within 35 business days and provide the final response in resolving your complaint. We will usually contact you by email, unless you ask us otherwise.

Following our response

If you are unhappy with the outcome of our investigation, or you haven’t heard from us within 15 days of your initial complaint, you have the right to refer your complaint to the Financial Ombudsman Service which may be able to settle your complaint with us.

This serviceis free of charge, but you must contact them within six months of the date of our final response.

The Ombudsman’s address is:

Financial Ombudsman Service

Exchange Tower

London E14 9SR

Telephone: 0800 023 4567 or 0300 123 9123